11 responses

  1. joe
    November 17, 2019

    I accidentally downloaded tutu app vip and on the top right it says download but it does not have a place where it says to delete it it says install profile

    Reply

    • Tutu Team
      November 19, 2019

      hi, have you tried deleting the tutuapp icon from homescreen?

      Reply

  2. Selo
    December 12, 2019

    Im having the same problem like @joe has and it bothers me

    Reply

  3. Mel
    December 19, 2019

    Me too and the icon isn’t on the screen, it’s feeling a bit dodgy to me. I don’t like it.

    Reply

    • Tutu Team
      December 21, 2019

      hi, did the above delete method work for you?

      Reply

  4. Ben
    December 30, 2019

    Hey I can’t delete the VIP profile which I accidentally installed as I only have the option to install, no option to delete it 🙁

    Reply

    • Tutu Team
      December 30, 2019

      hi, did the above steps to delete from Settings > General > Profile > Delete appear for you?

      Reply

  5. Rose
    December 30, 2019

    It’s doesn’t give me the option to remove and I can’t see on my home screen either

    Reply

    • Tutu Team
      December 30, 2019

      if it’s not on the home screen, you need to delete the profile. re-start your device and try again, please.

      Reply

  6. peepeelover69
    January 18, 2020

    I don’t have the app in the home screen and it doesn’t say remove downloaded profile on it what do I do instead of reset everything

    Reply

    • Tutu Team
      January 19, 2020

      hi, please restart your device and check the profiles section again. Then delete the TutuApp profile.

      Reply

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