18 responses

  1. joe
    November 17, 2019

    I accidentally downloaded tutu app vip and on the top right it says download but it does not have a place where it says to delete it it says install profile

    Reply

    • Tutu Team
      November 19, 2019

      hi, have you tried deleting the tutuapp icon from homescreen?

      Reply

  2. Selo
    December 12, 2019

    Im having the same problem like @joe has and it bothers me

    Reply

  3. Mel
    December 19, 2019

    Me too and the icon isn’t on the screen, it’s feeling a bit dodgy to me. I don’t like it.

    Reply

    • Tutu Team
      December 21, 2019

      hi, did the above delete method work for you?

      Reply

  4. Ben
    December 30, 2019

    Hey I can’t delete the VIP profile which I accidentally installed as I only have the option to install, no option to delete it 🙁

    Reply

    • Tutu Team
      December 30, 2019

      hi, did the above steps to delete from Settings > General > Profile > Delete appear for you?

      Reply

  5. Rose
    December 30, 2019

    It’s doesn’t give me the option to remove and I can’t see on my home screen either

    Reply

    • Tutu Team
      December 30, 2019

      if it’s not on the home screen, you need to delete the profile. re-start your device and try again, please.

      Reply

  6. peepeelover69
    January 18, 2020

    I don’t have the app in the home screen and it doesn’t say remove downloaded profile on it what do I do instead of reset everything

    Reply

    • Tutu Team
      January 19, 2020

      hi, please restart your device and check the profiles section again. Then delete the TutuApp profile.

      Reply

  7. John
    March 14, 2020

    Hi. I installed the app. But have no icon on home screen. And there’s no section showing me profiles. Is this program spyware on my phone? Should I do a factory reset?

    Reply

    • Tutu Team
      March 15, 2020

      Hi John, if you downloaded the app from this website, then it should not be a problem. You probably didn’t download the profile correctly. It’s available on the Tutu App Download page.

      Reply

  8. Nerisse
    March 23, 2020

    If I uninstall TutuApp will the apps downloaded there, delete too?

    Reply

    • Tutu Team
      March 23, 2020

      Nope. You will have to delete the apps downloaded from TutuApp individually. However, the apps may stop working while still be installed on your device, once the TutuApp certificate/profile is deleted from your iPhone.

      Reply

  9. Caleb
    May 20, 2020

    I don’t have the remove downloaded profile option and I don’t have the app on my home screen what do I do?

    Reply

  10. Lily
    May 20, 2020

    I’ve downloaded Tutuapp and it didn’t download on my iPhone as an app but it did download in my profiles. As three signing certificates and one device enrollment challenge called,”Encrypted Profile Service”. Am I being hacked I feel really scared and sketchy Can you please explain to me what’s going on I clicked the profiles and certificates and there is no option for me to delete Im reallly scared please reply as soon as possible

    Reply

    • Tutu Team
      May 23, 2020

      hi, it would really help if you sent us a screenshot on or Facebook page.

      Reply

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