Fix TutuApp Errors

Most people find they have no trouble using Tutu App, but there are a couple of errors that you might come across.

fix tutu app issue

This page is dedicated to bringing you details of the errors and their solutions.

TutuApp iPhone Error Solutions:

  • TutuApp Not Working?

Try this anti-revoke trick. Do not delete any app that becomes unusable when the certificate is revoked. Simply do this:

  1. Turn Airplane mode on, checking that Wi-Fi is disabledios airplane mode
  2. Now go into your iOS settings app and go to Safari
  3. Tap the option to Clear History and Website Data
  4. From your homepage, try opening the disabled app – it should open even though there isn’t an internet connection
  5. Turn Airplane mode off, check Wi-Fi reconnects again, and the app should work. ios wifi icon

The TutuApp team is doing its best to get the certificate issue sorted. When the fix is complete, go to the official website, download the app again, and trust the certificate in Settings, the app is now yours to use again.

  • TutuApp White – Blank Screen Error


If you get the white or blank screen when you try to use TutuApp, follow these steps to fix it:

  1. Open your iOS Settings
  2. Click on Safari > Clear Website Data – this error should no longer appear.
  • TutuApp Unable to Verify App

unable to verify app

If TutuApp isn’t working, it will be because the app source has not been verified, an easy problem to solve:

  1. Delete TutuApp
  2. Install it again
  3. Go to Settings > General > Profiles and Device Management
  4. Find the TutuApp certificate in the list and tap it
  5. Tap Trust or Verify and close Settings
  6. TutuApp should now work
  • TutuApp System Error

tutuapp system error screen

If you see this error on your iPhone or iPad, the solution is an easy one:

  1. Delete TutuApp and then install it again
  2. Power your device off and then on again
  3. Go to TutuApp Settings and see if there are any updates – if there are, install them
  4. Try TutuApp; the System error should not appear now
  • Cannot Download TutuApp or Grey Icon

app icon grey

This is the error that most users encounter and is most likely down to a conflict with a previous version of TutuApp on your device. Here’s how to fix it:

  1. Delete TutuApp, making sure you remove all traces of it from your device
  2. Restart your device and download TutuApp again; it should now go ahead smoothly.
  • Profile Installation Failed

profile installation failed

This is another common error that tends to occur when the Apple servers are experiencing high levels of traffic. The first step is to wait; leave things be for a few hours and try again. If the traffic has eased, you should be able to install it without any trouble. If the error message still appears, try this to fix it:

  1. Place your device in Airplane mode and open Settings
  2. Tap on Safari > Clear History and Website Data
  3. Tap Clear History and Data safari_clear_history_and_website_data
  4. Exit Settings and take your device out of Airplane mode
  5. Wait a few minutes and then try the installation steps again – it will work
  • Untrusted Enterprise Developer

  1. Go to Settings > General > Profiles and Device Management
  2. Find the App certificate in the list and tap it
  3. Tap Trust or Verify and close Settings

TutuApp Android Error Fixes:

There are also a number of errors that may arise when you install the TutuApp APK on Android devices, but, again, these are easy to resolve.

  • App Has Stopped Working

App has stopped

There are several reasons why this might happen and several ways to fix it. Start with the first fix and go through them until you find one that works for you – they won’t all work for all users, and it will depend on why the error arose:

Method 1: Reset App Preferences:

This seems to resolve the problem for most people:

  1. Open Android Settings > Apps (or App Manager, depending on your Android version)
  2. Tap the All Apps Menu and then Reset All Preferences
  3. Tap Reset Now and TutuApp should now work

If not, try the next fix

Method 2: Clear Package Installer Data and Cache:

  1. Go to Settings > Apps
  2. Tap System Apps > Package Installer
  3. Tap Clear Data and then Clear Cache
  4. Try again – the installer should work

For those on Android Marshmallow, go to Storage to find these options

Method 3: Enable Unknown Sources

Unofficial content will not work unless this is done:

  1. In your Settings app, go to Security
  2. Check the box beside Unknown Sources to enable it android security unknown sources
  3. Try TutuApp again.

If it still doesn’t work, delete it and reinstall it, making sure that option remains enabled.

  • Fix TutuApp App Not Installed

This is another common error that is easy to fix. There are four ways to do it, so start with the first and work through:

Method 1: Clear Package Installer Data and Cache

  1. Open Android Settings > Apps ( App Manager )
  2. Tap on System Apps
  3. Tap on Package Installer
  4. Tap Clear Data and Clear Cache in turn

For Marshmallow users, these options are in Storage

Method 2: Enable Unknown Sources

  1. Open Settings > Security
  2. Find the Unknown Sources option and make sure it is enabled
  3. If the app still doesn’t work, delete it
  4. Keep Unknown Sources enabled and reinstall the app

Method 3: Rooted Devices

This is a bit more complex and is for those who have a rooted device

  1. On your rooted device, use your browser to find a root explorer app
  2. Download it and then open it
  3. Copy the APK file and open System > Apps
  4. Ensure that app permissions have been enabled for that app
  5. Close settings and try again – TutuApp should now be properly installed and working

Method 4: Clear Space and Set Path

Go through your Android device and delete anything that you do not need or use – apps, files, clear cache, clear temporary files, move all your media onto an external device. Try again. Do note, though; if you are trying to install TutuApp onto an SD card, it probably won’t work. This is because the package installer can’t read the APK files, and this causes problems – stick to installing on internal storage.

These are the errors we are aware of at this time. If you come across any others, let us know about them so we can find the solution for you. We will be keeping this page updated, so Like us on Facebook, click Following > See First, and any updates to the page will be posted to your newsfeed.

79 thoughts on “Fix TutuApp Errors”

  1. I try to download the game “Monster Era: Egypt” but ir does not work. Error messsge: Unable to download the application” Fix the game to be able to play from Tutuapp please

  2. I am a member of tutuapp and I have an account in the game Monster Era: Egypt
    I’m having problems logging into my account, when I try to access the following message appears: “Your account has been disabled”
    A few hours ago if I worked correctly, at the time I tried to enter and it does not work anymore. what is the problem? My cousins ​​and my girlfriend can access their accounts correctly but I can not access mine.

    My account name is: AngelMartienz
    My username is: Flasthor
    The name of my server is: 57- Phoenix

    I await your answer as soon as possible, I have spent about 100 dollars this month in this game and I want to continue playing it, greetings and thanks in advance.

  3. I have been using TutuApp for a while now, and it has been working beautifully. Recently I updated my phone to iOS 12 and all of my apps suddenly stopped working. I tried redownloading it, and it seemed fine. I have tried downloading apps, and they do appear on my home screen, but I cannot open them. Please help!

  4. I’ve used TutuApp for a few weeks, it worked fine. Then, I updated my phone to iOS 12 and I couldn’t use my apps I had previously installed. So, I reinstalled TutuApp and tried again. I was able to download TutuApp, but I couldn’t seem to download any apps off of it.

  5. When I open tutuapp, it says “An SSL error has occurred and a secure connection to the server could not be made.” What is the solution? Please help.

  6. Hey,
    I’m trying to reinstall in iOS 12.2, can’t go beyond step 3, profile page is blank, not possible to see the app to authorize/trust.
    What should I do?

  7. I face the problam it say not varified app. I delete and reinstall the app but i still face same problm. Only one time it work after that it say not varified

    • ciao, i certificati sono stati revocati da Apple, quindi stiamo cercando di risolvere questo problema. scusa per questo.

  8. after I downloaded tutu lite I chose two applications WhatsApp duplicate and one more that after being downloaded do not open, Star gray and can not use please
    Help me

  9. after I downloaded tutu lite I chose two applications WhatsApp duplicate and one more that after being downloaded do not open, Star gray and can not use please
    Help me

    <<me too..

  10. Hello im trying to download gta san andreas but after downloading it says “unpacking failed” what can i do?

  11. I have installed TutuApp Lite. When I’ve installed and opened it, it says “500 Server Error”. What I can do?

  12. Hi since today my app stoped working I deleted it and installed it again but it still doesn’t work. Could you assist me on this?

  13. Hello,when i try to install an app,it says install tutu app download tool but i cant install the tutuapp tool .
    Plaese help me.

  14. Hello i purchased tutu app vip from my Ipad and Whilst the lite version works properly, using the Vip version i cannot download any game or app from it, i just get a download bar and an estimated time of 38 minutes for any app i choose, even the smallest (i have a Gigabit connection).
    i have ios 12.4 any hint on solving this problem?
    i repeat the Vip app opens correctly but it won t let me install or download anything just holdinhg at the download bar

  15. Hi
    I have downloaded it several times, and restarted my Iphone however i still have error message 500 internal server error
    certificates expired 2019/05/25
    Can you please let me know what to do ?

  16. Downloaded the tutu app but it’s not letting me download Pokémon sun moon. Says it’s not available for download and it’s been a week now . I’ve tried WiFi and no WiFi

  17. I cant download anything because tutuapp wont load. It only says that loading failed but my wifi is working perfectly so its not about it. I dont knows what to do help me ;((


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