73 responses

  1. Alia
    September 19, 2018

    Hello
    I can’t download any app from tutu app what i want to do can you help me please

    Reply

    • Tutu Team
      September 19, 2018

      Please check the error resolutions on this post

      Reply

      • Sam
        October 2, 2018

        I have tried doing what it says, but I cannot download the app after I did this and click the button

        Reply

  2. Angel
    September 20, 2018

    I try to download the game “Monster Era: Egypt” but ir does not work. Error messsge: Unable to download the application” Fix the game to be able to play from Tutuapp please

    Reply

    • Tutu Team
      September 20, 2018

      please re-download it after some time

      Reply

  3. Mike
    September 20, 2018

    When will the Jurassic Park app be updated
    Thanks

    Reply

    • Tutu Team
      September 20, 2018

      this will take 2 days as there are hundreds of apps that need re-signing. please be patient.

      Reply

  4. Angel
    September 25, 2018

    I am a member of tutuapp and I have an account in the game Monster Era: Egypt
    I’m having problems logging into my account, when I try to access the following message appears: “Your account has been disabled”
    A few hours ago if I worked correctly, at the time I tried to enter and it does not work anymore. what is the problem? My cousins ​​and my girlfriend can access their accounts correctly but I can not access mine.

    My account name is: AngelMartienz
    My username is: Flasthor
    The name of my server is: 57- Phoenix

    I await your answer as soon as possible, I have spent about 100 dollars this month in this game and I want to continue playing it, greetings and thanks in advance.

    Reply

  5. Sam
    October 2, 2018

    I have tried what it says but it still will not download when I click the download button.

    Reply

    • Tutu Team
      October 2, 2018

      what is the error you get ?

      Reply

  6. Mia
    October 12, 2018

    I have been using TutuApp for a while now, and it has been working beautifully. Recently I updated my phone to iOS 12 and all of my apps suddenly stopped working. I tried redownloading it, and it seemed fine. I have tried downloading apps, and they do appear on my home screen, but I cannot open them. Please help!

    Reply

    • Tutu Team
      October 14, 2018

      we are having issues. should be solved in 24 hrs

      Reply

  7. Canna
    October 12, 2018

    I can’t download apps for some reason

    Reply

    • Tutu Team
      October 14, 2018

      we are having issues. should be solved in 24 hrs

      Reply

  8. J
    October 12, 2018

    I’ve used TutuApp for a few weeks, it worked fine. Then, I updated my phone to iOS 12 and I couldn’t use my apps I had previously installed. So, I reinstalled TutuApp and tried again. I was able to download TutuApp, but I couldn’t seem to download any apps off of it.

    Reply

  9. AsterInfinity
    November 23, 2018

    When I open tutuapp, it says “An SSL error has occurred and a secure connection to the server could not be made.” What is the solution? Please help.

    Reply

  10. Bajskordg
    February 28, 2019

    Hi, When I press download on an app a ehite screenshot shows up

    Reply

    • Tutu Team
      March 12, 2019

      try now.

      Reply

  11. Tyler
    April 1, 2019

    Hello I’m on android and every time I open the app it says connection failed please help

    Reply

  12. Claudia
    April 6, 2019

    Hey,
    I’m trying to reinstall in iOS 12.2, can’t go beyond step 3, profile page is blank, not possible to see the app to authorize/trust.
    What should I do?

    Reply

    • Tutu Team
      April 7, 2019

      hi, we are restoring the app certificate. should be back in 24- 48 hrs. thank you for your patience.

      Reply

  13. Rashan
    April 6, 2019

    I face the problam it say not varified app. I delete and reinstall the app but i still face same problm. Only one time it work after that it say not varified

    Reply

    • Tutu Team
      April 7, 2019

      ret try after 1 day please. servers and certificates overloaded.

      Reply

  14. Carmine
    April 7, 2019

    Ciao e da sabato che cerco di installare tutuapp ma nulla.come mai?

    Reply

    • Tutu Team
      April 8, 2019

      ciao, i certificati sono stati revocati da Apple, quindi stiamo cercando di risolvere questo problema. scusa per questo.

      Reply

  15. Alex iraheta
    April 13, 2019

    El juego no me funciona desde ase dos cemanas

    Reply

    • Tutu Team
      April 13, 2019

      Sí, fue revocado hace algún tiempo. los chicos están en eso, y lo arreglarán lo antes posible.

      Reply

  16. Dursa
    April 17, 2019

    I can’t download apps for some reason

    Reply

  17. Bon
    April 23, 2019

    Shows the app but it’s grey and unusable

    Reply

    • Tutu Team
      April 24, 2019

      hi, did you try the new LITE version.

      Reply

  18. E
    April 23, 2019

    When I downloaded you could see it but it was gray and I couldn’t click on it plz help

    Reply

    • Tutu Team
      April 24, 2019

      hi , please try the new LITE version.

      Reply

  19. Erika Moya
    April 25, 2019

    after I downloaded tutu lite I chose two applications WhatsApp duplicate and one more that after being downloaded do not open, Star gray and can not use please
    Help me

    Reply

  20. D
    May 14, 2019

    after I downloaded tutu lite I chose two applications WhatsApp duplicate and one more that after being downloaded do not open, Star gray and can not use please
    Help me

    <<me too..

    Reply

  21. Leonardo
    May 14, 2019

    Hello im trying to download gta san andreas but after downloading it says “unpacking failed” what can i do?

    Reply

  22. herotutos89
    June 7, 2019

    I have installed TutuApp Lite. When I’ve installed and opened it, it says “500 Server Error”. What I can do?

    Reply

    • Tutu Team
      June 8, 2019

      hi, its fixed now.

      Reply

    • Suzanne Gillespie
      June 9, 2019

      When i open tutuapp lite it says internet server error

      Reply

  23. herotutos89
    June 9, 2019

    Not working yet. The TutuApp Lite app says “500 Internet Server Error”. Im on an iPhone 4. iOS 7.1.2.

    Reply

  24. RP
    June 10, 2019

    Also get 500 internet server error… by opening the app

    Reply

    • Tutu Team
      June 12, 2019

      working to fix the issue

      Reply

  25. thanksm8
    June 12, 2019

    much appreciated my dude(s)! Keep up the good work

    Reply

  26. Anonymous
    June 14, 2019

    I try to download any app and it downloads but fails to ‘unpack’ can I have some advice please?

    Reply

  27. Malasuerte
    June 16, 2019

    I have installed TutuApp Lite. When I’ve installed and opened it, it says “500 Server Error”. What I can do?

    Reply

    • Tutu Team
      June 18, 2019

      hi, sorry for the issue you are facing, Please download TutuApp from the 2nd download link on our Download page. Do let us know if it worked for you.

      Reply

  28. Dave
    July 12, 2019

    Hi since today my app stoped working I deleted it and installed it again but it still doesn’t work. Could you assist me on this?

    Reply

  29. Lovetutuapp
    July 25, 2019

    Hello,when i try to install an app,it says install tutu app download tool but i cant install the tutuapp tool .
    Plaese help me.

    Reply

  30. nico
    September 9, 2019

    Hello i purchased tutu app vip from my Ipad and Whilst the lite version works properly, using the Vip version i cannot download any game or app from it, i just get a download bar and an estimated time of 38 minutes for any app i choose, even the smallest (i have a Gigabit connection).
    i have ios 12.4 any hint on solving this problem?
    i repeat the Vip app opens correctly but it won t let me install or download anything just holdinhg at the download bar

    Reply

  31. Ryan
    September 17, 2019

    when i open tutuapp it says 500 internal server error. help

    Reply

    • Tutu Team
      September 17, 2019

      please download again.

      Reply

  32. Guismo30
    September 17, 2019

    Hi
    I have downloaded it several times, and restarted my Iphone however i still have error message 500 internal server error
    certificates expired 2019/05/25
    Can you please let me know what to do ?
    Thanks
    Guismo30

    Reply

    • Tutu Team
      September 17, 2019

      hi, please install the TutuApp profile from our site and you should not face the issue.

      Reply

  33. Nicklas Pedersen
    September 27, 2019

    Samsung s9 says error 502 remote server and cant figure out why

    Reply

  34. Nicklas Pedersen
    September 27, 2019

    Error 502 on samsung s9 have tried it all

    Reply

  35. R
    September 28, 2019

    Tutuapp keeps saying that the connection has timed out when I have wifi

    Reply

  36. Zack
    October 6, 2019

    Downloaded the tutu app but it’s not letting me download Pokémon sun moon. Says it’s not available for download and it’s been a week now . I’ve tried WiFi and no WiFi

    Reply

  37. German
    October 16, 2019

    I cannot download apps as pop up the following message:

    The data couldn’t be read because it isn’t in the correct format

    Reply

  38. ray
    October 31, 2019

    it keeps failing when unpacking. please how do i fix this

    Reply

  39. jarno
    November 29, 2019

    i cant load anything on the app everytime i try it says error 502. what can i do to resolve this problem?

    Reply

  40. Endre
    November 30, 2019

    Nekem valamiért azt írja szürke alapon hogy conection time out

    Reply

  41. Kacha
    December 1, 2019

    I cant download anything because tutuapp wont load. It only says that loading failed but my wifi is working perfectly so its not about it. I dont knows what to do help me ;((

    Reply

    • Tutu Team
      December 1, 2019

      sorry about the issue. This is a new problem that we have come across. We will surely try to resolve this. In the mean-time please use an alternative app installer.

      Reply

  42. Epicnword
    December 15, 2019

    Spotify ++ gives a “certificate revoked” message.

    Reply

  43. Phillip Simon
    December 23, 2019

    I get a script error code i have a screen shot when attempting to install vip version

    Reply

  44. Oliv
    December 26, 2019

    J’ai un message “error network” quand je clique sur le téléchargement

    Reply

  45. December 28, 2019

    its unpack failed how to fix it?

    Reply

  46. Rad
    January 19, 2020

    Error network how to solve?

    Reply

  47. Dion
    February 6, 2020

    How do I fix the remote error?

    Reply

  48. Toni
    February 7, 2020

    Remote service error! On android tutuapp v 3.4.1 please help

    Reply

    • Tutu Team
      February 7, 2020

      working on it. sorry about the issue.

      Reply

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